Customer Technology Service

Customer Technology Service



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Job details

2019-09-20 09:04

Job description

Job Description

Job Title: Customer Technology Service

Role Function and Group: Technology, Lubes

Location: China Business and Technology Center, Shanghai & Beijing China


Position Summary:

A Customer Technology Service (CTS) fulfils the key technical role at the company’s customer interface. Within lubes, this involves understanding and delivering against customer product needs through the application of additive package and viscosity modifier/lube oil flow improver technology.

The role requires significant collaboration with customers, Sales, Marketing and Technology Products Development colleagues. The role also contains a commercial dimension in that it is pivotal in defining product-based Value Propositions.

What we can expect from you

Provide expert customer technical support including product recommendations, product-based value propositions and general technical advice.

Working with Sales, Marketing colleagues, develop an understanding of the local market and future lubes additive needs.

Contribute to organizational learning through information sharing and collaboration with Sales, Marketing and other Lubes Technology colleagues.

What skills will you gain from this role?

Project management skills in both a leadership and support capacity.

Relationship building skills through technical interface with customers

Communication skills through interface with customers and related sharing of key information throughout the company Knowledge of the lubricants and additives industry plus the company’s lubes business and products

Time management skills through balancing the various demands of numerous customer

A successful candidate is likely to have:

Established technical competency with a strong science background (e.g. chemistry or engineering).

Demonstrated commercial acumen and enthusiasm to work with customers.

Strong interpersonal, networking and communication skills with demonstrated ability to work effectively in teams and develop external personal relationships.

Strong written and verbal presentation skills in English

Knowledge of the lubricants industry, lubricant formulation and related technology development activities would be advantageous.

Able to effectively carry out multiple projects and other technical activities simultaneously.

Strong commitment to the company safety and quality values.

Qualified and interested Parties please apply with your CV and latest salary in Word format to

Please note, that while Morgan Philips welcomes and appreciates all candidate response, volume of replies allows us to respond to short-listed candidates only.

Resumes are collected for recruitment purposes only.

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