Application Engineering Manager-ATF

Application Engineering Manager-ATF

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Job details


Shanghai
2018-12-20 10:04
27795
Other
Chemicals

Job description



Job Title: Application Engineering
Manager-ATF

Report to: Product Manager

Location: Shanghai

About Client

Our client is a multinational specialty chemicals company focusing on general industry, automotive, energy and etc. The company is a top-ranking front-runner: with a complete range of products as its core program. With customized specialty solutions for multifarious market niches to complement its standard products. With comprehensive consultancy and service capabilities.

Position Profile:

The focus of AEM responsibility is application technical support. As the application expert for each product lines, AEM aims to support sales from technical perspective.

Solution-oriented technical expert, strong in communication with customers and sales

Expert in the optimized application of lubricants in the respective areas

Deep understanding in the customers’ application fields and equipment

Explaining optimized application and illustrate total cost of life cycle

Key Responsibilities:

AEM supports sales on business development for all existing business (existing customer, except new product) on before, after and in the middle of sales from technical perspective

1.1 Give product recommendation to sales

1.2 Provide complete solutions for the application of lubricants

1.3 Responsible for inspection, maintenance and adjustment for products in use, to ensure customers’ system operating in economic conditions

1.4 Provide improvement suggestions on on-site equipment, process, and other related materials (e.g. lubricants), so as to meet operation requirements

1.5 Support sales to have technical communication with customers

1.6 Routine technology visit to the key customer

1.7 Approve samples, conduct trials and summarize trial results

1.8 Support sales on contract review, draft related technical/quality agreements

1.9 Attend biddings, respond to RFI/RFP

1.10 Conduct products field testing with support from TSE

  1. AEM represents the company at industry conferences, summit, exhibitions, and associations in cooperation with PM

2.1 AEM makes presentations in conference or summit

2.2 AEM edits articles for respective magazines and journals

2.3 AEM establishes good relationship with relevant research institutes and industrial associations

  1. AEM is the owner for official customer complaint (inside drum compliant) of the responsible product lines.

3.1 AEM will solve application or quality problem with close cooperation with sales, TSE and R&D (if formulation related) and lab TS or other internal departments

3.2 AEM will provide official technical report or feedback to the customer

3.3 AEM will follow up returns of complained products

  1. AEM transfers know how, product application info and give trainings

4.1 AEM exchange info with local and global PMs, and related associations

4.2 AEM gives training to new employees, sales engineers, customers and dealers

4.3 AEM updates related technical documents

  1. Other tasks assigned by line manager

Qualifications:

Bachelor degree or above in Chemical or Auto Engineering or related

At least 5 years field experience in lubricants or automotive industry

Good understanding of test methods for lubricants or auto engine or gearbox preferred

General understanding of TS16949, VDA, ISO14001, OHSAS 18001 Quality and EHS Standards

Strong capabilities of analyzing problems and solving problems, and work with independence

Strong customer service ability

Proactive, excellent team spirit and good ability to work in a matrix organization

Excellent skills in communication, cooperation and presentation

Experienced working in a multi-cultural environment

Good command of both oral and written English

Good command of MS Office (Work, Excel, PPT)

Working Relationships:

  1. Internal: Sales, R&D, QC, Analytical & Testing, Product Managers, Quality and Production
  2. External: Customers, Research Institutes, Technical Associations

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